Warranty

What warranty applies to new products?

New products include an 18 month manufacturer warranty covering defects in materials and workmanship, unless a product listing states a different warranty period.

What warranty applies to used or reconditioned items?

Used and reconditioned items are inspected and tested before dispatch. Warranty coverage is limited and varies by product category. Details can be confirmed during quoting or before checkout.

What the Warranty Includes

What support is provided for a manufacturing defect?

Warranty support may include:

• Repair or replacement of faulty parts linked to manufacturing defects
• Product exchange within the warranty period, subject to terms and stock availability

Final resolution depends on the product type, the issue reported, and inspection results.

What the Warranty Does Not Cover

Which issues fall outside warranty terms?

Warranty claims are not approved for:

• Wear and tear from normal use
• Misuse, incorrect handling, or improper installation
• Unauthorised repairs or modifications
• Accidental damage, neglect, or unsuitable storage conditions

Sharing accurate usage and installation details helps speed up claim assessment.

How to Submit a Warranty Claim

What information is needed to start a claim?

Send an email to support with the following:

• Order ID
• Proof of purchase
• Clear photos showing the problem and the affected area

What happens after a claim is submitted?

The support team reviews the information, may request extra details, then confirms the next step. Depending on the situation, options can include repair, replacement, or refund where applicable.

Customer Support Commitment

What can customers expect from FlowBin Supply?

Product quality, dependable performance, and straightforward support guide every order. Warranty terms are designed to protect customers while keeping the process clear, fair, and efficient.