Returns & Refund Policy 

1. Your Rights Under South African Law

This policy complies with the Consumer Protection Act (CPA). Nothing in this policy limits your statutory rights.

Under Section 56 of the CPA, all goods carry an implied 6-month warranty of quality. This means products must be:

• Suitable for their intended purpose

• Of good quality and in good working order

• Free from defects

• Durable for a reasonable period

If goods fail to meet these standards within 6 months of delivery, you are entitled to a repair, replacement, or refund.

2. Standard 30-Day Return Window

You may request a return within 30 days of delivery or collection for eligible items.

Reporting issues as soon as possible helps avoid delays with inspections, courier arrangements, and stock allocation.

3. Eligible Returns

Returns may be approved for:

• Incorrect item supplied (does not match the invoice or order confirmation)

• Damage during transit (must be reported within 48 hours of delivery, with photos)

• Manufacturing defects

• Items that are not suitable for their intended purpose

• Change of mind (subject to condition requirements below)

Used and reconditioned products are inspected before dispatch. Returns for these items are assessed based on condition and usage.

4. Cooling-Off Period (Direct Marketing Sales)

If your purchase was made through direct marketing, you may cancel the transaction within 5 business days of delivery, as provided for under the CPA.

• Goods must be returned unused and in original condition.

• The customer may be responsible for return shipping.

• A reasonable handling fee may apply if goods were used beyond inspection.

This does not apply to custom-made or specially ordered items.

5. Items Not Accepted for Return

Returns will generally not be approved for:

• Normal wear and tear

• Misuse, abuse, or incorrect installation

• Unauthorised repairs or modifications

• Damage caused by negligence or improper storage

• Incorrect parts ordered due to sizing, thread type, or compatibility assumptions (unless defective)

Customers are encouraged to confirm compatibility before purchase.

6. Condition Requirements

To qualify for a 30-day return (non-defective items), goods must be:

• Unused and in original condition

• Clean and safe to handle

• Complete with all parts and accessories

• Returned in secure packaging

All returns are inspected before approval of refund, exchange, or replacement.

7. Refunds, Repairs, and Replacements

Within 14 Days

If the return is approved, we may offer:

• Replacement (subject to stock availability)

• Exchange for an alternative product

• Refund (where applicable)

Defective Goods (Within 6 Months – CPA)

You may choose between:

• Repair

• Replacement

• Refund

If a repair fails within 3 months, a replacement or refund must be provided.

Refunds are processed via the original payment method unless otherwise agreed.

8. Delivery and Return Shipping

Return shipping responsibility depends on the reason for return:

• Supplier error, defect, or transit damage: Return shipping will be covered or arranged.

• Change of mind or incorrect selection: The customer is responsible for return shipping costs.

Original delivery fees are non-refundable unless the return is due to supplier fault.

9. How to Request a Return

To request a return, please email support with:

• Order ID

• Proof of purchase

• Photos showing the issue (if applicable)

• Delivery address and contact number (if collection is required)

You will receive further instructions regarding assessment and packaging.

10. Need Help Before Buying?

Correct product matching is essential, especially for pumps, fittings, hoses, valves, and storage containers. Contact our team before checkout to confirm compatibility and avoid unnecessary returns.