Shipping & Returns Policy 

1. Overview

This Shipping & Returns Policy applies to all orders placed within South Africa.
Nothing in this policy limits your rights under the Consumer Protection Act (CPA).

SHIPPING POLICY

2. Order Processing

• Orders are processed Monday–Friday (excluding public holidays).

• Processing time: 1–3 business days after payment confirmation.

• Orders are dispatched once payment has cleared.

• Tracking details are provided once available.

During peak periods, processing times may be extended.

3. Delivery Areas

We deliver nationwide within South Africa.

Delivery to farms, rural areas, mines, construction sites, or high-risk zones may:

• Take longer

• Incur additional charges

• Require collection from the nearest courier depot

Customers will be contacted if special arrangements are required.

4. Estimated Delivery Times

After dispatch:

• Major metros: 1–3 business days

• Regional areas: 2–5 business days

• Remote areas: 3–7 business days

Delivery timeframes are estimates and may be affected by courier delays, weather, or other circumstances beyond our control.

5. Shipping Costs

Shipping fees are calculated based on:

• Delivery location

• Weight and dimensions

• Type of product (standard parcel vs pallet freight)

Shipping costs are displayed at checkout or quoted before payment confirmation.

Oversized, heavy, or palletised goods may incur additional freight charges.

6. Heavy & Bulk Deliveries

Large items such as tanks, pumps, containers, and palletised orders may require:

• Truck access to the delivery location

• Customer assistance with offloading

• A forklift or suitable equipment (if applicable)

Customers must ensure the delivery site is accessible and safe.

Failed deliveries due to access restrictions may result in redelivery fees.

7. Delivery Inspection

Upon delivery:

• Inspect the goods before signing.

• Note any visible damage on the waybill.

• Take clear photos of damaged packaging or products.

• Report transit damage within 48 hours.

Failure to report damage promptly may affect claims.

Risk passes to the customer upon delivery or collection.

RETURNS POLICY

8. 30-Day Standard Returns

You may request a return within 30 days of delivery or collection, subject to the conditions below.

Items must be:

• Unused and in original condition

• Clean and safe to handle

• Complete with all parts and accessories

• Securely packaged for return transit

Returns are subject to inspection before approval.

9. Defective Goods – CPA 6-Month Protection

In accordance with the Consumer Protection Act:

All goods carry a 6-month implied warranty of quality.

If a product is defective, unsafe, or not suitable for its intended purpose within 6 months of delivery, you may choose:

• Repair

• Replacement

• Refund

If a repair fails within 3 months, a replacement or refund will be provided.

10. Eligible Returns

Returns may be approved for:

• Incorrect item supplied

• Transit damage (reported within 48 hours)

• Manufacturing defects

• Approved change-of-mind returns (within 30 days)

Used and reconditioned products are assessed case by case.

11. Non-Returnable Situations

Returns are generally not approved for:

• Normal wear and tear

• Misuse or incorrect installation

• Unauthorised repairs or modifications

• Damage caused by negligence

• Incorrect parts ordered due to sizing or compatibility assumptions

Customers are encouraged to confirm compatibility before purchasing pumps, fittings, hoses, valves, and containers.

12. Cooling-Off Period (Direct Marketing)

If your purchase resulted from direct marketing, you may cancel within 5 business days of delivery as provided by the CPA.

• Goods must be unused and in original condition.

• Return shipping may be at the customer’s expense.

• A reasonable handling fee may apply if goods were used beyond inspection.

Custom or specially ordered goods are excluded.

13. Return Shipping Costs

Return shipping responsibility depends on the reason:

We cover return shipping if:

• The item is defective

• The wrong item was supplied

• The product was damaged in transit (after assessment)

Customer covers return shipping if:

• Change of mind

• Incorrect selection

• Non-defective return

Original delivery fees are non-refundable unless the return is due to supplier error.

14. How to Request a Return

Email support with:

• Order ID

• Proof of purchase

• Photos (if damaged/incorrect/defective)

• Delivery address and contact number (if collection is required)

You will receive instructions for the next steps.

15. Refund Processing

• Refunds are processed after inspection and approval.

• Refunds are issued via the original payment method unless otherwise agreed.

• Processing times may vary depending on the payment provider.